In this article we will show you how to answer questions in your Café barista job interview. We will explain the kinds of skills that employers look for when hiring this kind of position. So, what do employers look for? The answer is quite simple, is personality. What kind of personality does the ideal barista have? Someone who is genuinely friendly. So on the job interviewer asks you about your customer service skills your response should be something that blends friendly, professional and genuine. A great job interview answer could simply be, “I make sure that I look each customer in the eye and smile when I greet them. When I asked them how they are doing, I wait a moment for them to answer before taking the order”.
Coffee Is A Service You Drink
There is a very very high chance that you will be asked questions in your interview about your customer service skills. It may sound like something as simple as, “describe your customer service skills or what is good customer service to you or it could even be something like give me an example when you gave customer service that was excellent”. Regardless of how the they ask you or phrase the question, make sure that you work in the points above into your answer. This means you incorporate the points about being genuine and having a positive energy.
Here are sample Cafe Barista job interview questions designed specifically for the Barista career field.
What is your greatest strength as a Cafe Barista?
How do you ensure that you give genuine friendly service?
What does dailling in from scratch mean?
This is a busy deli, what was the most stressful coffee house you have worked in?
Have you written sales proposals for customers? Tell me about the best one you ever wrote. Why was it the best? How did you know?
What is latte art? What kind of training have you received?
What steps do you take to ensure customer satisfaction? Give examples.
What techniques have you found as a Cafe Barista most useful in training and developing subordinates? Give an example.
Describe the types of coffees that you know. Tell me about the different blends and roasting techniques and how they impact taste.
Have you ever worked in a café that was less than clean? Would you do about it?
What are some of the best practices you learned that relate to opening and closing of a coffee shop?What do you look for in terms of culture -- structured or entrepreneurial? Describe some particularly trying customer complaints or resistance you have had to handle. How did you react?