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Starbucks Barista, Coffee Shop Counter Customer Service Job Interview Questions

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The starbucks barista greets customers, prepares theirs food, coffee and drink orders, maintains store inventory, seating facilities and so forth. A front line job, a starbucks barista represents the company to it’s customers world wide.

If you are an aspiring barista, and you have submitted your resume. and are now waiting for the call, then you should read this post before your next interview. Below are job questions designed specifically for the starbucks barista job. We advise that you read this before you interview, prepare your response in advance. And remember a good job interview answer becomes a great job interview answer when you have examples ready to back them up.

Learn more about these Starbucks Barista sample job interview questions.

Starbucks Barista, Coffee Shop Counter Customer Service Job Interview Questions

Tell me about yourself?  How would your coworkers describe you?

Customer service is very important to this coffee establishment. As such, you will be required to handle customer service complaints. Tell me about a time when you had to resolve a customer complaint and ensure great service where the customer was very angry. How did you handle this?

The saying is that “the customer is always right”. Do you think this saying is true? How far does this saying go? Can you give me examples of when you worked in customer service where the customer was and was not right?

Starbucks is a very busy coffee bar, you will be required to work under pressure and deliver a great product and service. Tell me about a time when you had to work in a fast paced environment to meet production pressures, maintain a calm demeanor and quality standards.

A starbucks barista works in a team environment. We don’t always get along with everyone we work with. Tell me about a time when you had to work with someone you did not get along with? What was the cause of the friction? How did you resolve this?

What are 5 traits that are needed to be a great starbucks barista? Of the ones you listed, which one represents your greatest weakness?

Great coffee is just half the equation. Delivering excellent customer service is the other corner stone of successful starbucks barista. How do you go about ensuring a stellar customer experience in your coffee shop or previous places of work?

Describe any training, education, or experience that you think would make you a great barista ( for example, serve it right, food safe, safe food handling, customer service courses, etc. )

Why should starbucks hire you to be a barista?

As a barisita you will be required to handle cash. Tell me more about your cash handling experience.

Sometimes a barista will be required to walk the floor greet customers and promote new products. Suppose you had to promote a new coffee drink to a customer. Role play this with me, I will pretend to be a customer and you will be a barista.