Customer Service Job Interview Questions

What questions will you be asked in your customer service job interview?  How should you answer these questions?

In today’s article we will cover how you can ace your upcoming job interview.  Below we will include links to common job interview questions and you will learn practical tips on how to answer customer service job interview questions that you will be asked.

Second Languages

If you speak a second language make sure that you mention this in your job interview.  Doing so will also 1% guarantee that you will get the job.  Customer service professionals who speak a second language are very sought after.
a great time to mention your second language skills is when you are asked questions like, “why should we hire you?”  Or “what makes you a great customer service professional?”.  It doesn’t matter how just make sure if you speak a second language to mention this in your customer service interview.

Conflict Resolution And Interpersonal.

Unfortunately customer service equals complaints department.  I’m trying to say is that often customer service professionals are required to lie interpersonal skills to resolve customer conflict.  For this reason, it is very important that you are prepared to answer questions in your job interview related to conflict resolution and interpersonal skills.  One of the best ways to win the confidence of the hiring manager is to relay any sample when you dealt with I very irate customer to resolve a problem.  In your answer you want to make sure that you demonstrate your interpersonal skills.  One way of doing this is to explain to your prospective employer that you could take the customers perspective and that you could relay this to the customer that they knew that you understood where they were coming from.  Showing an employer that you have empathy will go a long way in getting you hired.

Problem-Solving

Why do people contact customer service?  The answer is that they have a problem that they need fixed.  Because of this customer service job interviews always include questions designed to assess your problem-solving skills.  The best way answer this kind of question is to provide an example of the most complicated problem you have solve.  Make sure that you speak to the successful result that you achieve.

Here are sample job interview questions specifically for the Customer Service career field.  Below are common job interview questions for a variety of jobs:

We've all felt as if we were in over our heads on a project. Tell me about a time this happened to you.

Describe your best boss and your worst boss.

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Bonus Questions


  • Describe a time when you learned something complex in a short period of time.
  • We all are forgetful sometimes. Have you ever forgotten to return a customer's call? Tell me about it.
  • What work-related accidents or "near misses" have you had?

Daily Interview Tip

Many recruiters make early judgements about your trustworthiness, likeability, competitiveness and professionalism and spend the rest of the interview confirming these opinions. Hiring managers will sub-consciously let you know if you are on the right track. Watch the interviewer's body language and expressions for feedback on how you're doing. When looking for a job expect plateaus, ups and down, since no one's learning ability or motivation remains at one level all the time.