Customer Service Job Interview Questions

What questions will you be asked in your customer service job interview?  How should you answer these questions?

In today’s article we will cover how you can ace your upcoming job interview.  Below we will include links to common job interview questions and you will learn practical tips on how to answer customer service job interview questions that you will be asked.

Second Languages

If you speak a second language make sure that you mention this in your job interview.  Doing so will also 1% guarantee that you will get the job.  Customer service professionals who speak a second language are very sought after.
a great time to mention your second language skills is when you are asked questions like, “why should we hire you?”  Or “what makes you a great customer service professional?”.  It doesn’t matter how just make sure if you speak a second language to mention this in your customer service interview.

Conflict Resolution And Interpersonal.

Unfortunately customer service equals complaints department.  I’m trying to say is that often customer service professionals are required to lie interpersonal skills to resolve customer conflict.  For this reason, it is very important that you are prepared to answer questions in your job interview related to conflict resolution and interpersonal skills.  One of the best ways to win the confidence of the hiring manager is to relay any sample when you dealt with I very irate customer to resolve a problem.  In your answer you want to make sure that you demonstrate your interpersonal skills.  One way of doing this is to explain to your prospective employer that you could take the customers perspective and that you could relay this to the customer that they knew that you understood where they were coming from.  Showing an employer that you have empathy will go a long way in getting you hired.

Problem-Solving

Why do people contact customer service?  The answer is that they have a problem that they need fixed.  Because of this customer service job interviews always include questions designed to assess your problem-solving skills.  The best way answer this kind of question is to provide an example of the most complicated problem you have solve.  Make sure that you speak to the successful result that you achieve.

Here are sample job interview questions specifically for the Customer Service career field.  Below are common job interview questions for a variety of jobs:

Describe the work habits of your employees and tell me your long-term goals for each. What action have you taken to help them meet these goals?

Can you think of a time when you intervened to get your team back on track because they couldn't decide on an issue? Explain.

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Bonus Questions


  • Describe a time when you faced a particularly demanding rush situation emergency, deadline, etc. How did you react?
  • What are some of the best ideas you ever sold to a superior or peer? What were your approaches?
  • How do you keep track of your employees' assignments? Give specific examples.

Daily Interview Tip

You can be your own interviewer if necessary An employer will often interview several qualified applicants for a job. An interview can be a simple, informal meeting between you and your potential employer. If you haven't heard from an interviewer after two or three weeks, place a follow-up phone call to the interviewer. If the position has not yet been filled, re-state your strong interest in being hired.