Customer Service Job Interview Questions

What questions will you be asked in your customer service job interview?  How should you answer these questions?

In today’s article we will cover how you can ace your upcoming job interview.  Below we will include links to common job interview questions and you will learn practical tips on how to answer customer service job interview questions that you will be asked.

Second Languages

If you speak a second language make sure that you mention this in your job interview.  Doing so will also 1% guarantee that you will get the job.  Customer service professionals who speak a second language are very sought after.
a great time to mention your second language skills is when you are asked questions like, “why should we hire you?”  Or “what makes you a great customer service professional?”.  It doesn’t matter how just make sure if you speak a second language to mention this in your customer service interview.

Conflict Resolution And Interpersonal.

Unfortunately customer service equals complaints department.  I’m trying to say is that often customer service professionals are required to lie interpersonal skills to resolve customer conflict.  For this reason, it is very important that you are prepared to answer questions in your job interview related to conflict resolution and interpersonal skills.  One of the best ways to win the confidence of the hiring manager is to relay any sample when you dealt with I very irate customer to resolve a problem.  In your answer you want to make sure that you demonstrate your interpersonal skills.  One way of doing this is to explain to your prospective employer that you could take the customers perspective and that you could relay this to the customer that they knew that you understood where they were coming from.  Showing an employer that you have empathy will go a long way in getting you hired.

Problem-Solving

Why do people contact customer service?  The answer is that they have a problem that they need fixed.  Because of this customer service job interviews always include questions designed to assess your problem-solving skills.  The best way answer this kind of question is to provide an example of the most complicated problem you have solve.  Make sure that you speak to the successful result that you achieve.

Here are sample job interview questions specifically for the Customer Service career field.  Below are common job interview questions for a variety of jobs:

Departmental boundaries in organizations occasionally present obstacles in gaining cooperation. What have you done in situations like this?

Are there any techniques you have found useful in identifying the needs and potential of individuals? Tell me how these techniques worked with a particular person.

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Bonus Questions


  • What were some of the toughest decisions you had to make in the last year? Tell me about them. What alternatives did you consider?
  • What will you miss about your present/last job?
  • Why do you want to work here?

Daily Interview Tip

Be prepared for questions about your future plans and think about how you can answer honestly and thoughtfully without sounding bland, vague, or over-ambitious. If asked why you left your last job, avoid saying anything negative about yourself or your previous employer. If you are shy, the important things to remember during your interview are making eye-contact, sitting upright, focusing on the person who asked the question and being aware of personal space are simple things that can go a long way to convincing an interviewer that you're the right candidate.