Be sure to check out more sample Customer Service job interview questions and answers.
Have you written any memorable letters to customers asking for an appointment or promoting a product? For example when interacting daily with the customer on orders (updates and changes). Tell me about one of these letters.
How have you changed the job as a Account Manager (Customer Service) since coming to your present employer? Why and how did you make these changes?
We don’t always agree on the best way to handle customers. When was the last time your boss criticized the way you handled a customer? Why?
How do you establish performance standards for your subordinates? Tell me about the process you use as a Account Manager (Customer Service). Give an example of a time when this worked for you.
What are some recent responsibilities you chose to take on? Why did you assume these responsibilities?
For example when sending out quotations, creating sales orders and travelers / work orders, communicating with other personnel on status of orders, etc
How do you track your manager’s schedule and work? How did you track his/her schedule and work last week?
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