Be sure to check out more sample Customer Service job interview questions and answers.
Think of a meeting you recently led. How did the meeting start? What did you say or do?
CSA’s must handle questions regarding standard procedures when overbooked, irregular flights and denied boarding situations. Have you written letters to answer complaints in our job as Airport Customer Service Agent? Tell me about a recent situation.
How have you changed the job as a Airport Customer Service Agent since coming to your present employer? Why and how did you make these changes?
What lesson(s) have you learned about keeping the customer satisfied? How did you learn them? Give me an example that illustrates how you have used that lesson.
To what extent have you provided feedback and assistance about poor performance? What did you do? How did you do this? What happened next?
For example when helping passengers with check-in procedures, including tagging baggage and issuing boarding passes
For example when enforcing safety/security measures and sensitive zones
Copyright © 2016 | SampleInterviewQuestion.com