Be sure to check out more sample Customer Service job interview questions and answers.
Tell me about one of the toughest groups from which you had to get cooperation in a meeting. Did you have formal authority as a Customer Service Representative? What did you do?
What types of writing have you done in our job as Customer Service Representative? Can you give some examples? (Follow up on one or two examples.)
Relate an approach, different from your normal approach, you took to solve a problem as a Customer Service Representative. How did you come up with the approach? What other options did you consider?
How much customer (internal/external) interaction do (did) you have in your job as a Customer Service Representative in retail? What percentage of your time do you spend with customers? Tell me about one of these interactions.
How have you decided on performance goals for your subordinates as a Customer Service Representative? What did you do to establish these goals? Give a recent example.
What do you like best about your former job as a Customer Service Representative? Why? Give examples.
What typing equipment (word processors, Dictaphones, memory typewriters, etc.) can you operate? How were you trained? When? How often do you use them?
What types of scheduling have you done on your job as a Customer Service Representative? Tell me about some of the things you’ve had to schedule.
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