Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

What motivates you to be successful in your job?

Have you found any ways to make your job easier? Give examples.

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Bonus Questions


  • Would you work 40+ hours a week?
  • Are you willing to travel?
  • Describe a situation in which you negotiated with others in the organization for the use of limited resources.

Daily Interview Tip

Before your interview check your appearance. Are you inadvertently showing more of yourself than is professional? Is your jewellery distracting? How do you look when you sit down? Interviewers can make all sorts of judgements about you based on what you wear and how you act, so it's important to make sure your appearance is professional. Be confident when answering a question about your weakness the fact that this weakness does not make you any less of a great candidate, and show that you are working on this weakness and tell the recruiter how. If you have health problems that do not interfere with your work performance, do not give the interviewer details about them.