Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

What assignment was too difficult for you, and how did you resolve the issue?

Going from one job to another causes some transition problems. What were some of the job transition problems you had and how did you cope with them?

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Bonus Questions


  • How would your colleagues describe you?
  • We don't always agree with evaluations of us by managers, instructors or professors. Tell me about a time when you disagreed with a particular professor's evaluation. How did you handle the situation?
  • How often do you have meetings with others? What is your role in these meetings? Describe a meeting in which you played this role.

Daily Interview Tip

A great way to research the job is to scour industry blogs, trade publications, the company website or LinkedIn page; set up Google alerts for news and use Twitter to find information. When looking for work, share your goals/ambitions with family and friends and talk about your successes. Prove your team focus by explaining how the various individuals in a group complement one another in carrying out certain tasks. Give specific examples of your personal experience in a group