Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

We all have had occasions when we were frustrated by our inability to implement our superiors' new ideas or "visions." Describe a time when this happened to you.

Describe how you've learned a new technical task.

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Bonus Questions


  • What did you like least about your last job?
  • Why did you resign from your previous job?
  • Contrast a sale that you made with a sale that you lost. What did you do differently in these two situations?

Daily Interview Tip

Here's the process you should follow to prepare for your interview: Select your interview questions and their order. Record yourself asking these questions. Get the footage onto a computer to act as a virtual interviewer. Record yourself answering the questions. Play it back and review your performance. During your interview take notes if you can. Listen and ask for clarification, if you need it. Remember to listen carefully to the interview questions so that you actually answer the question, and never interrupt. If you don