Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions


Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.


what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

What gets you up in the morning?

Tell me the difference between good and exceptional.

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Bonus Questions

  • In your experience, have you noticed any process or task that was being done incorrectly? How did you notice it? Can you give some examples of times when you found quality defects in your work? What was wrong? How did you notice the defect(s)?
  • How would you deal with an angry or irate customer?
  • What experiences led you to choose your career path?

Daily Interview Tip

Listen carefully in your interview and if you don't fully understand the question, ask for clarification. If it's your potential line manager interviewing you, ask about their preferred management and communication styles. How do they like to see things done? Do not get into salary unless you are forced to. Even then you want to leave an impression that you are flexible in this area.