Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

What types of problems have people asked you to solve? How did you respond?

How has your job prepared you to take on greater responsibility?

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Bonus Questions


  • Organizations differ in their work pace. Tell me about a time when you really liked/disliked the required pace for your job. Why? What did you do?
  • During a meeting you've led, did you ever notice a person who wasn't participating? How did you react?
  • Some jobs provide the opportunity to be creative and figure out new ways to accomplish tasks. Tell me about a time when your job offered just the right amount of creative opportunities. Why was that the right amount?

Daily Interview Tip

When you don't know something, acknowledge it and express your willingness to learn it. Negative body language will counteract anything you say. Exude confidence in how you walk, sit or answer questions. Prepare your interview outfit: shine the shoes and plan grooming things like getting a haircut. Dressing well can increase your confidence as well as boosting your professional image.