Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

What equipment have you been trained to operate? How proficient are you?

What would your direct reports say about you?

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Bonus Questions


  • What types of negotiating techniques have you used? Describe a situation in which you used them.
  • Have you ever delegated any assignments that didn't get completed on time? Did you have any warning that they wouldn't be completed? Tell me about a specific situation.
  • How do you decide (1) what to delegate and (2) to whom? Give me some examples of things you've delegated.

Daily Interview Tip

When talking about why you left your last position, remember that the interviewer is looking for potential personality problems. Incorporate into your answer how you will ?t in with the company. Use an informational interview to get information on a career or occupation you want to research. On the day of your job interview, make sure you give yourself extra time for last minute problems.