Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

Why do you think you deserve your current salary?

Describe some of the best recommendations you have made to your boss, peers, customers.

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Bonus Questions


  • What information do you use to stay informed of the competition? Tell me about a time when you used this information.
  • How do you keep track of what your employees are doing? Tell me about a time when you used a new system.
  • If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?

Daily Interview Tip

Before your interview, think about whether the job is one you want. Could you do it well from day one, or would you need extensive support? Does it offer the chance to develop skills and experience? Is it a logical step for your career, whether that's a promotion, or a career change? Take your time when answering in your interview, a concise logical answer that covers relevant factors is more effective than one that rambles. When asked, "Why don