Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions


Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.


what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

Describe a time when you had to make a decision when you really would have preferred more information.

Tell me about a legal settlement, you negotiated. What was the situation? How did you negotiate your position?

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Bonus Questions

  • Why did you choose your major?
  • Can you think of a time when your standard approach to problem solving didn't produce the desired? What did you do?
  • Describe some recent work-related problems and the decisions you made to solve them.

Daily Interview Tip

If you haven't heard by the time you expected (get an idea of their timeframe during the interview) following up shows your commitment and ability to stay on top of things. Preparing questions for the employer shows you are organized and are serious about wanting to work there. When asked about your hobbies, remember that employers are looking for a well adjusted and happy person.