Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

What is your greatest strength?

How often do you have meetings with others? What is your role in these meetings? Describe a meeting in which you played this role.

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Bonus Questions


  • Tell me about the research project you did that makes you the proudest. What made it so good? What was your role?
  • What are your specific strengths and weaknesses?
  • How would you clarify an unclear assignment?

Daily Interview Tip

Shut the door on your troubles and avoid discussions about family or financial problems. Let the hiring manager about what you can do for them if hired. Remember the interviewer may need some time to make notes between questions so don't worry unduly about short silences, be patient. Don't complain about your previous boss, avoid confrontation and be pleasant without being obsequious. Ask about the working culture to reinforce the impression you'd slot in easily.