Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

Give an example of a time when you had to confront someone who violated a safety or security regulation.

How do your work techniques differ from those of other people in your district, region, and company? What do you do differently? Give me a recent example of when you used these techniques.

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Bonus Questions


  • What's your salary history?
  • Think of a major sales presentation you made. What was your approach? Explain how the sale developed.
  • We all have been in situations in which we got sidetracked. Have you ever forgotten to send information that you promised to send to a coworker? Tell me about one of these situations.

Daily Interview Tip

Before your interview, start mapping your identifiable, provable skills against the interviewing company's needs. If asked, "What do you feel are your greatest strengths?" Recognize that this is your opportunity to brag a little bit. Speak about your accomplishments and how the employer has benefited. Handshakes originated as a way for knights to show that they didn't have concealed weapons, it's the accepted way to greet your interviewer.