Customer Service Representative Sample Job Interview Questions

Customer Service Representative Sample Job Interview Questions

 

Here are sample Customer Service Representative job interview questions designed specifically for the Customer Service career field.

Be sure to check out more sample Customer Service job interview questions and answers.

 

what have you done recently to develop professionally as a Customer Service Representative?

Have you included your employees in problem-solving meetings as a Customer Service Representative? What is your approach? Tell me about a specific meeting when you did this.

What are some of the most difficult writing assignments you have had in our job as Customer Service Representative? Explain.

Unfortunately, some solutions don’t always correct problems. Can you think of an interesting solution you generated as a Customer Service Representative that did not correct the problem? What was the solution? How did you come up with the idea?

What skills or qualities are important for dealing effectively with customers? Give an example of when you displayed these skills or qualities as a Customer Service Representative.

How do you involve subordinates or customers in identifying performance goals and expectations as a Customer Service Representative? Give an example.

Jobs differ in how closely people work together. When have you been satisfied/dissatisfied with how closely you’ve had to work with others? Why? Give an example.

How often do you have to correct minor grammatical errors while typing? What types of corrections?

We all have had times when we just couldn’t complete everything on time. When and how has this happened to you as a Customer Service Representative?

It is easy to have an occasional accident or security violation when working on a job as complex or dangerous as yours. What accidents or security violations have either you or your work group had in the past year? Five years? Explain.

What is your greatest failure, and what did you learn from it?

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Bonus Questions


  • What in your life has given you the most satisfaction?
  • Have you ever followed up on tasks and activities that had specific due dates? Tell me about one of these situations.
  • Tell me about a meeting in which you supported someone else's ideas. What did the person say, and how did you support him/her?

Daily Interview Tip

Take along written references for your interviewer and provide a list of people who can speak for you. It sounds obvious, but make sure your referees are primed, happy and available to be contacted Do not dwell on your personal history during a job interview--that is not why you are there. Start with your most recent employment and explain why you are well qualified for the position. The key to all successful interviewing is to match your qualification to what the interviewer is looking for. You want to be selling what the buyer is buying. Write out a "script" that you would be comfortable saying in your informational interview.