Be sure to check out more sample Customer Service job interview questions and answers
Tell me about a new idea you recently implemented related to consumer feedback and insight management as a Customer Service Team Leader. What approach did you take to gain your employees’ acceptance?
What types of proposals have you written? Tell me about one of these proposals.
Can you think of a time as a Customer Service Team Leader when your standard approach to problem solving didn’t produce the desired solution? What did you do?
Have you ever had to ‘go the extra mile” to satisfy a customer? How about when working with company vendorsTell me what you did.
To what extent do you coach and prepare others for new situations as a Customer Service Representative? Could you give an example of a time when you failed to properly coach a subordinate? What happened?
What do you like least about your former job? Why? Give examples.
Our reps are required to input data for example in maintaining and updating an in-house system to record customer issues. How many words per minute do you type? How many mistakes? When did you last type this many words? What’s the highest number you’ve ever typed?
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