Desktop Support Job Interview Questions

Recently I was talking to a director of information technology for high-profile employer, and I asked him what do you look for it desktop support technician in your job interviews?

Technical Skills

The most important thing that employers look for it desktop support person is technical certifications, such as A+ / Network+ certifications.  in addition to certifications experience is also a huge plus.  Strong knowledge and experience in common operating systems such as XP, Vista, Mac OS X a very attractive because these are critical skill sets.  What if you are asked about a technology you don’t know about?  The best way to answer this is to be honest and say you don’t have that much experience or any experience in a specific technology but be sure to provide examples of when you had to learn a new technology very quickly.  Also reinforce your coachability by indicating your receptivity for feedback.

 

Customer Service Skills = Great Desktop Support Experience.

 

Believe it or not employers that I’ve spoken to think the number one thing for a desktop support person is customer service skills.  Nine out of 1 IT managers say that is easier to teach a desktop support person how to support or troubleshoot a specific program rather than teach them interpersonal skills.  Customer service skills, interpersonal skills such as patients and understanding is something that top employers rather hire for then trained for.  Because of this, it’s very important for you to learn how to answer questions that are designed to assess your customer service skills.  The best way to answer this kind of question in your job interview is to give an example of a time when you went above and beyond to make a customer happy.  Doing this will give your prospective employer some confidence that customers will leave the desktop support department feeling positive.

 

Strong Problem Solving and Research Capabilities

Get ready to answer questions related to problem-solving and research in your desktop support job interview.  Not all desktop support representatives are made equal.  Some are sharper than others, better problem solvers and can find out instructions on how to do something better than anyone else.  To show the IT manager that you are the one to hire the ready to answer questions about your problem-solving and research capabilities and have examples from your previous work experience that proves this.

Have you ever led a meeting in which someone dominated the discussion? What did you do?

Tell me about a situation in which you spent a lot of time brainstorming solutions to problems with a client only to find that the client planned to solve the problem without your product or service. How did this affect you?

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Bonus Questions


  • Have you made any cost-saving suggestions to your manager? Give examples. Were they accepted? What action was taken to get them accepted?
  • Have you ever been in a new or unfamiliar work situation for which there was little time to prepare? Explain. How did you react?
  • Describe yourself.

Daily Interview Tip

Before your interview, think about whether the job is one you want. Could you do it well from day one, or would you need extensive support? Does it offer the chance to develop skills and experience? Is it a logical step for your career, whether that's a promotion, or a career change? Describe any volunteer work you do and any hobbies or interests that might relate to the job in some way. Stick to active hobbies, such as playing sports, carpentry, gardening, etc. In an interview always introduce yourself and shake hands firmly and smile.