Desktop Support Job Interview Questions

Recently I was talking to a director of information technology for high-profile employer, and I asked him what do you look for it desktop support technician in your job interviews?

Technical Skills

The most important thing that employers look for it desktop support person is technical certifications, such as A+ / Network+ certifications.  in addition to certifications experience is also a huge plus.  Strong knowledge and experience in common operating systems such as XP, Vista, Mac OS X a very attractive because these are critical skill sets.  What if you are asked about a technology you don’t know about?  The best way to answer this is to be honest and say you don’t have that much experience or any experience in a specific technology but be sure to provide examples of when you had to learn a new technology very quickly.  Also reinforce your coachability by indicating your receptivity for feedback.

 

Customer Service Skills = Great Desktop Support Experience.

 

Believe it or not employers that I’ve spoken to think the number one thing for a desktop support person is customer service skills.  Nine out of 1 IT managers say that is easier to teach a desktop support person how to support or troubleshoot a specific program rather than teach them interpersonal skills.  Customer service skills, interpersonal skills such as patients and understanding is something that top employers rather hire for then trained for.  Because of this, it’s very important for you to learn how to answer questions that are designed to assess your customer service skills.  The best way to answer this kind of question in your job interview is to give an example of a time when you went above and beyond to make a customer happy.  Doing this will give your prospective employer some confidence that customers will leave the desktop support department feeling positive.

 

Strong Problem Solving and Research Capabilities

Get ready to answer questions related to problem-solving and research in your desktop support job interview.  Not all desktop support representatives are made equal.  Some are sharper than others, better problem solvers and can find out instructions on how to do something better than anyone else.  To show the IT manager that you are the one to hire the ready to answer questions about your problem-solving and research capabilities and have examples from your previous work experience that proves this.

What "bargains" have you successfully negotiated with customers, superiors, other departments, etc.? How?

What lessons about negotiations have you learned? Give examples. How did you learn them?

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Bonus Questions


  • Have you ever made a decision involving the allocation of funds? What were your considerations?
  • Describe a time when you had to use several approaches because your initial approach failed to persuade others.
  • Switching from your previous jobs was a major career change. What factors influenced your decision to change jobs?

Daily Interview Tip

Meeting people at formal and informal networking events can help you improve your chances of getting a job and building social confidence. Leave as soon as the interview is over and thank the interviewer for having the opportunity to talk with him/her. To improve your interview skills, go over the interview in your mind, do some reflection.