Desktop Support Job Interview Questions

Recently I was talking to a director of information technology for high-profile employer, and I asked him what do you look for it desktop support technician in your job interviews?

Technical Skills

The most important thing that employers look for it desktop support person is technical certifications, such as A+ / Network+ certifications.  in addition to certifications experience is also a huge plus.  Strong knowledge and experience in common operating systems such as XP, Vista, Mac OS X a very attractive because these are critical skill sets.  What if you are asked about a technology you don’t know about?  The best way to answer this is to be honest and say you don’t have that much experience or any experience in a specific technology but be sure to provide examples of when you had to learn a new technology very quickly.  Also reinforce your coachability by indicating your receptivity for feedback.

 

Customer Service Skills = Great Desktop Support Experience.

 

Believe it or not employers that I’ve spoken to think the number one thing for a desktop support person is customer service skills.  Nine out of 1 IT managers say that is easier to teach a desktop support person how to support or troubleshoot a specific program rather than teach them interpersonal skills.  Customer service skills, interpersonal skills such as patients and understanding is something that top employers rather hire for then trained for.  Because of this, it’s very important for you to learn how to answer questions that are designed to assess your customer service skills.  The best way to answer this kind of question in your job interview is to give an example of a time when you went above and beyond to make a customer happy.  Doing this will give your prospective employer some confidence that customers will leave the desktop support department feeling positive.

 

Strong Problem Solving and Research Capabilities

Get ready to answer questions related to problem-solving and research in your desktop support job interview.  Not all desktop support representatives are made equal.  Some are sharper than others, better problem solvers and can find out instructions on how to do something better than anyone else.  To show the IT manager that you are the one to hire the ready to answer questions about your problem-solving and research capabilities and have examples from your previous work experience that proves this.

What have you done to improve your manager's efficiency or organization?

How do you do you secure cooperation? Give an example and describe the benefits you achieved.

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Bonus Questions


  • Describe a recent situation in which you had to quickly establish your credibility and gain the confidence of others. What did you do ?
  • To what extent do you format the reports and letters you type as a?
  • What software, equipment and tools can you operate? How were you trained? When? How often do you use them?How many words per minute do you type? How many mistakes? When did you last type this many words? What's the highest number you've ever typed?

Daily Interview Tip

If it's not explicit in the invite, find out the format of the interview and the number of people involved beforehand. It's not that you have to prepare particularly differently, but if you're expecting a relaxed chat with a HR person and you get five senior people grilling you, it's likely to throw you. When the interview starts, tell the person briefly about your interests and skills so he/she can offer you relevant information. This question, Why don