Here are sample Desktop Support Technician job interview questions designed specifically for the Desktop Support career field. When asked to rank top qualities in a Desktop Support candidate, employers consistently indicate that they are looking for someone who can balance many competing priorities and achieve deadlines that may cross multiple projects and departments. In other words, someone who can very efficiently prioritize. So what does this mean to you? Be ready to give an example of when you had to triage tech support tickets and explain your rationale.
Also remember that aside from doing tech work you should show self confidence to advocate technical standards, industry best practices. You will need this ability to talk to internal staff who often test or challenge technical procedure or policies.
Be sure to check out more sample Desktop Support job interview questions and answers.
What kind of salary do you need as a Desktop Support Technician?
Which area within IT excites you the most?
Do you hold any certifications such as Microsoft A+ certification, Microsoft Certified Systems Engineer (MCSE)?
What is your familiarity with working in networked computing environment and in Microsoft Windows 7, XP Pro and Microsoft Office
We are looking for someone with brought experience supporting a variety of operating systems. Describe your experience supporting Windows XP, Vista, and Mac OS X
This position will be required to work evenings and weekends, overtime or off-hours as needed, and to be on call. Can you meet this requirement?
Written communication skills are very important as part of your job will be to document resolutions. What kind experience you have writing procedures, processes, and instructions?
Describe an assignment involving application packages, such as Microsoft Office, IIS, Exchange, Outlook, and anti-virus packages.
Tell me about your experience supporting MS Office, Internet Explorer, Antivirus, adobe product suite.
What have you done differently as a Desktop Support Technician than your predecessors in the position? Why?
Describe a time when you had to ask questions and listen carefully to clarity the exact nature of a client’s problem.
We’ve all been in situations in which a subordinate disagreed with the goals set for him/her. Tell me about a time as a Desktop Support Technician when a subordinate didn’t agree with the goals. What went wrong? What did you do?
Where do you see yourself in 3 years within the IT industry?
We are looking to hire someone with the capacity to quickly prioritize tasks, make sense out of seemingly conflicting goals. When have you been stretched in different directions at work?
Some clients really know how to push our buttons and get under our skin. When have you dealt with a rude and unreasonable client or staff person? Explain.
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