Here are sample Level 2 Desktop Support Rep job interview questions designed specifically for the Desktop Support career field.
Before walking into your interview make sure you have some recent examples of problems you solved related to the following: Windows XP Pro, Windows 7 Pro, Office 23-21, Outlook w/Exchange 23-21, Terminal Services, Server 23 to 28 (systems administration) NT Backup, Symantec, Backup Exec, PC hardware. I guarantee that you will be asked interview questions on this to test you knowledge and experience.
In addition to your ability to fix computers don’t forget the additional stuff like experience with a ticketing system of some sort. Many applicants focus on preparing themselves to answer interview questions on tech support but forget about all the other things like the ticketing system, documentation etc.
Lastly, make sure you are able to show a strong understanding of networking, even if you can’t build a complex network. This is the bread and butter so don’t be like deer in headlights when the IT manager asks you questions to assess your knowledge of networking.
Be sure to check out more sample Desktop Support job interview questions and answers.
We are looking for someone with strong knowledge of Active Directory in small to midsize network environments. Tell me more about your experience with AD.
What is your experience supporting phones, phone systems and blackberry?
We have a very busy desktop support Dept. As such, you will need to very good time management skills. How do you go about managing your time when it comes to your desktop support work?
Think of a time you had to handle a sensitive situation related to reviewing application and security logs?
Describe your experience installing, diagnosing, repairing, maintaining, and upgrading software and hardware
What have you done differently as a Level 2 Desktop Support Rep than your predecessors in the position? Why?
Tell me about a time when you handed a customer complaint ineffectively.
Do you have any experience supporting mobile devices (iPhone, Android, and/or Windows Mobile)? List the platforms and what models. What specifically did you set up or troubleshoot on these devices?
Describe your experience scripting protocol? Tell me about a time when one of your scripts did not work as expected. What was the problem and how did you fix it?
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