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Top 50 Desktop Support Job Interview Questions

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Desktop Support Sample Job Interview Questions

 

Here are sample Desktop Support job interview questions designed specifically for the Desktop Support career field. These sample questions are tools to help you get the job you deserve and earn a better income.

Come to your interview prepared with clear and concise examples of complex problems you have solved. Make sure you explain your reasoning for prioritization and logic when you explain your answer. Critical thinking is a key skill since the main focus of a Desktop Support job is to provides help line solutions to inquiries, problems and complaints relating to computer systems, applications and equipment, network and telephone systems, for internal and external customers. And to do this well in your job you must show the prospective employer that you can analyze and interpret information received from customers for problem diagnosis.

The other main tip is that while employers want to hire someone with killer troubleshooting skills, they also want someone who can recognize when to escalate or get additional help. Knowing when to escalate unusual or complex problems to the senior staff, technical specialists or the appropriate support group shows efficiency and self-awareness.

Be sure to check out more Desktop Support interview questions, land the your dream job and earn a better income

What are your current salary requirements?

A key part of the job is creating and manipulate graphics and illustrations. How have you prepared yourself for this?

You will be responsible for setting up telephones, ghosting images, fixing printers, answering questions about microsoft office. What do you like most about this work?

Part of this job entails you performing document editing and proofreading functions to validate proposal production compliance against customer proposal preparation instructions. How would you ensure success with this work?

This position will require you to be building and maintaining all windows and citrix desktop images according to industry best practices. Tell me a bit more about your background in this?

More sample Desktop Support job interview questions

If you were hiring a person for this position, what qualities would you look for in an applicant?

Part of this job entails you researching and recommend software and hardware upgrades to direct superior or management. How have you prepared yourself for this?

As the successful candidate, you will be developing, implementing, and maintaining necessary application integrations according to industry and vendor standards. How would you improve this?

Part of your position is performing onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions. How much experience do you have in this work?

In this job, you will be the expert in working with appropriate finance and logistics staff to track and record license usage for proper accounting. What do most staff underestimate when doing this?

What was your salary history (on your last job)?

In this team, you are expected to be acting as a resource for the firm’s technical supporting analysts and others to help resolve customer issues. How would you ensure success with this work?

You will be responsible for implementing a resolution working with vendor as necessary to resolve escalated issues. What do you like most about this work?

On occasion you will overseeing the analysis and testing of new and upgraded software, including the development and maintenance testing plan for software. What makes you well-suited to this task?

You will play a key role in utilizing appropriate tools and best practices to ensure successful software deployments describe your previous experience with this work.

More sample Desktop Support job interview questions

The confidence of others. What did you do ?

In this job, you will be the expert in preparing technical and user documentation as needed. Tell me a bit more about your background in this?

You will have to be load balancing, and application publishing delivered through a citrix web client and citrix program neighborhood agent. Describe your background in this kind of work.

As Desktop Support, you are troubleshooting application errors or applications not operating accurately, including isolating problems, collaborating about options. Where do many people fall short with this kind of task? Why?

In this team, you are expected to be assessing the need for and implement performance upgrades to pcs, including the installation of cpus, i/o and nic cards, hard disks, ribbon cables, hard drives, ram, memory chips, cdroms, and so on. In your view, what is the most important aspect of this responsibility?

You will be responsible for license management and hardware and software procurement process. How do you stay organized doing this?

One of the things you would have to look after as Desktop Support is providing documentation of all processes and procedures within the department. How do you think they will be doing this kind of work 5 years from now?

A key part of the job is participating in the development and maintenance of active directory group membership, gpo’s, computer hardware standards, and peripheral standards. How would you reduce the cost associated with this work?

This duties in this job involve communicating and explain issues or solutions clearly in writing or verbal to team and superior. What makes you better suited to this work than another candidate?

One of the main responsibilties isa key part of the job is maintaining professional appearance and attitude providing team work within the whole company including setting quality work standard. What is your experience in this area?

Describe a (recent) situation where you had challenges providing first level support for clients and client systems, including general network administration, laptop and desktop troubleshooting, and application software support./em>

Part of this job entails you assisting with research and development efforts with desktop virtualization model. What are some best practices associated with this work?

In this job, you will be the expert in coordinating relevant changes with the infrastructure group, service desk, and other impacted groups. Where do many people fall short with this kind of task? Why? How would you do it differntly?

You will often be participating in the development and maintenance of active directory group membership, gpo’s, computer hardware standards, and peripheral standards. How would you improve the efficiency related to this?

Part of the job is to be working with appropriate finance and logistics staff to track and record license usage for proper accounting describe your previous experience with this work.

Describe your typical work with research, routing, escalation and resolution of end user technical problems and requirements.

You will have to be deploying vdisk image as appropriate. How will you handle this?

You will have to be formatting proposals and reports using templates and advanced software formatting and styles features. What are some best practices associated with this work?

You will have to be participating in the development and maintenance of active directory group membership, gpo’s, computer hardware standards, and peripheral standards. What is your experience in this area?

The role in this job includes implementing a resolution working with vendor as necessary to resolve escalated issues. Will you be able to meet this requirement?

We are looking to improve the system we use to track all support requests in Service Desk helpdesk software. What skills do you bring to us and how can you put them to work?

A key part of the job is acting as lead engineer to administer and support existing microsoft system center configuration manager 27. What mistake is most common with this kind of work? How would you prevent this?

Part of this job entails maintaining corporate desktop/laptop security and access control (passwords & configuration). What is the most important lesson you have learned on this type of task?

You will have to be collaborating with lan technicians/network administrators to ensure efficient operation of the company’s desktop computing environment. What is your experience in this area?

This duties in this job involve maintaining clear and detailed documentation on all windows and citrix desktop images and associated technologies.describe your training with this work.

More sample Desktop Support job interview questions

What are the skills you need to work on most to complete small or medium size projects to develop support processes within the organization?

As the successful candidate, you will be maintaining clear and detailed documentation on all windows and citrix desktop images and associated technologies. What do you like least about this kind of work?

You will have to be automating the deployment of images, application, patches, hotfixes and security updates via industry standard methods. Describe your previous experience with this work.

On occasion you will troubleshooting application errors or applications not operating accurately, including isolating problems, collaborating about options. Will you be able to meet this requirement?

One of the main responsibilities isa key part of the job is setting up telephones, ghosting images, fixing printers, answering questions about microsoft office. Where do many people fall short with this kind of task? Why?

In this team, you are expected to be recording all activities in its standard documentation and support systems. In your view, what is the most important aspect of this responsibility?

This duties in this job involve analyzing requirements for desktop software services to anticipate future needs. What common pitfall is associated with this task? How would you avoid this pitfall?

This job involves providing support to its level 1 and level 2 specialists by completing escalated support calls and requests. Describe your previous experience with this work.

This job will require you to provide desktop technical support to all staff, ensuring timely identification and resolution of problems, and handle installation of any additional software/hardware requirements that have been approved. You will often be acting as a resource for the firm’s technical supporting analysts and others to help resolve customer issues. How could you improve the processes around duties like this?