The core duty for this position is to be the primary contact for Tier 1 issues. This means supporting requests from company email, instant messenger, or phone calls. Walk into your interview ready to talk about specific instances where you can prove that you can provide prompt, professional, courteous service. It is not just important to show that you can respond to all issues in a timely manner to minimize down time but that you can do this while representing the IT dept in a positive fashion.
You will never know everything or have experience with every technology. So be ready to have recent examples where you quickly learned something new related to the setup, maintain, repair, or relocate computers, printers, peripherals, and phones. This way if the interviewer asks you about your experience with something you are not an expert in you can say I don’t have a lot of experience with that but I am a fast learner here’s an example….
Here are sample Virtual Desktop Infrastructure Support job interview questions designed specifically for the Desktop Support career field.
Be sure to check out more sample Desktop Support job interview questions and answers.
Describe your experience with VDI platform OS troubleshooting.
Tell me about a new idea you recently implemented as a Virtual Desktop Infrastructure Support. What approach did you take to gain your employees’ acceptance?
Describe your experience with Active Directory (AD), Domain Controller (DC, PDC, BDC, Group Policy (GP, GPO).
What are some of the most important reports you have written? How difficult were they to write? Why? What reactions did they get?
Thinking back through your work experience what lessons have you learned or best practices have you implemented regarding managing and store images?
Can you think of a time as a Virtual Desktop Infrastructure Support when your standard approach to problem solving didn’t produce the desired solution? What did you do?
Describe a situation in which you involved/enlisted others to help solve a customer’s problem. What was the problem, and how did others’ involvement help?
How do you involve subordinates or customers in identifying performance goals and expectations as a Virtual Desktop Infrastructure Support? Give an example.
You will be required to utilize computer system diagnostic tools and applications, and/or references vendor manuals and internal documentation to determine probable cause and corrective action. Give me an example of when you have done this.
How would you best organize productivity and activity records, reference manuals and documents solutions to problems for future reference?
The main responsibility of the job is to analyze and interpret information received from customer and then diagnose and determine alternatives to problems. Have you ever had to escalate a trouble ticket because you didn’t have all the necessary parts, materials, or equipment? Tell me about one of these situations.
Copyright © 2016 | SampleInterviewQuestion.com