Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

How do you stay informed of changes in organizational policies, procedures, or products?

To what extent have you worked in very unpleasant conditions heat, dust, noise, etc.)? How did you cope? Give examples.

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Bonus Questions


  • When you're entering a period when available jobs are down, such as a recession. How do you adjust? Tell me about a time when this happened.
  • Have you ever determined the cause of a bottleneck in a production line or a similar work process problem? How did you determine the cause?
  • What challenges are you looking for in your next job?

Daily Interview Tip

Whatever the reason for rejection from one company there is a way it can be improved and transformed as a reason for acceptance at another. Informational interviews allow you to see if the career/occupation matches your needs, interests and skills. Make sure your work examples are relevant in an interview.