Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

What questions do you have for me?

What do you like to do for fun?

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Bonus Questions


  • Describe a meeting you had to lead. How did you conduct the meeting?
  • It's not always easy to pinpoint a problem with a piece of technical machinery. Have you ever encountered a problem and determined its cause? How?
  • Has your boss ever asked you to do something that you didn't believe in? What did you say to your boss?

Daily Interview Tip

In the interview, ask about other team members and colleagues. Who would you be supporting, liaising with or managing? How do the various roles fit together, and what impact does yours have within the department and the organisation as a whole? A great way to market yourself during an interview is to identify your assets and qualities, skills and competencies, knowledge and personal characteristics. When asked to describe a previous mistake at work, conclude on a positive note, with a concrete statement about what you learned and how it benefited the company.