Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

Describe a time when you weren't sure what a customer wanted. How did you handle the situation?

Describe some tough or tricky situations in which you had to talk to people to obtain information you needed to make an important decision or recommendation.

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Bonus Questions


  • Tell me about a time when you had to analyze or interpret numerical or financial information.
  • How do you make sure that due dates are met for work that you delegate? Give some examples.
  • What types of project planning or administration did you do in your previous job? Tell me about some of these projects.

Daily Interview Tip

A great way to prepare for your interview is to visit libraries and bookstores also have books with possible interview questions. A common reason for rejection is interview style. Interviews can make the most confident of us extremely nervous. Ask your reference what they would say about you especially in regards to such things such as interpersonal and team work skills, reliability, and work habits.