Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

What are some of the most innovative strategies or methods you have used in implementing superiors' strategic directives?

Is there anything else I can tell you about the job and the company?

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Bonus Questions


  • It's not always easy to pinpoint a problem with a piece of technical machinery. Have you ever encountered a problem and determined its cause? How?
  • What's your salary history?
  • How often do you set goals for yourself?

Daily Interview Tip

It's a little harder to engage the interviewer in a two-way conversation if she has a schedule of questions and a row of tick boxes. When asked to describe a previous conflict, never say you had none. It can send out a signal that the you are inexperienced or that you lack the tough skin or skills to deal with confrontation. For phone interviews, because you don't get the feedback or body language information that help in the face to face situation, it might be useful to ask questions such as "is that what you needed to know?" or "do you want me to go into more detail?"