Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

What major challenges have you handled?

It seems to me that there is a big difference between working for the employers that you have. Can you tell me about these differences? Did they present any problems for you? How did you overcome these problems?

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Bonus Questions


  • What will you do if you don't get a job offer?
  • Have you ever led a meeting in which one or more participants were not serious about its purpose? What did you do?
  • Jobs differ in the amount and type of decision making involved. Tell me about a time when you were most/least satisfied with the number of decisions you had to make. Why? What were some of the decisions?

Daily Interview Tip

Be prepared to convince the employer you're perfect for them: Preparation for the big day is essential and key to this is knowing yourself and knowing the company. If asked, "How well do you work under pressure or tight deadlines?", show the interviewer you thrive under pressure. Give examples of volunteer and paid work that involved pressure and deadlines. If you get a tough question, be aware that they may be pushing you to answer as part of their interview technique.