Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

Tell me about a meeting in which you supported someone else's ideas. What did the person say, and how did you support him/her?

How do you get reacquainted with the situation in your organization or work group after you've been away for several days? Give some examples.

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Bonus Questions


  • Organizations differ in their pay structure, ranging from complete salary to complete commission. Which do you prefer and why? What is your experience working under this pay structure?
  • Describe the most satisfying troubleshooting you have done. Contrast this with a time when you were stumped.
  • How do you stay aware of potential equipment problems? Tell me about a potential problem you noticed.

Daily Interview Tip

Many recruiters make early judgements about your trustworthiness, likeability, competitiveness and professionalism and spend the rest of the interview confirming these opinions. The information interview allows you to collect information tailor-made to your specific needs. Take your time when answering in your interview, a concise logical answer that covers relevant factors is more effective than one that rambles.