Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

What challenges are you looking for in a job?

It is often easy to blur the distinction between confidential information and public knowledge. Have you ever been faced with this? What did you do?

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Bonus Questions


  • When our work load is heavy, sometimes we have no choice but to delegate more work than we prefer. What did you delegate to an employee that you wish you hadn't?
  • How have you led others in solving a problem? Give an example.
  • What do you do differently from other colleagues? Why? Give examples.

Daily Interview Tip

Rather than just saying you possess particular experience or a skill, prove it. Practise your story-telling techniques to show how you achieved a result or used your skills. It always a good idea to bring a note pad or something that you can take notes with in your interview. Confirm the scheduled interview time and arrive early.