Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

How have you changed the job since coming to your present employer? Why and how did you make these changes?

How do you determine your priorities?

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Bonus Questions


  • How do you organize your workload?
  • What training have you received?
  • When you declared your major in school, how did you ensure that you would take all the required courses in time for graduation?

Daily Interview Tip

Give the interviewer a reason to like you. Be enthusiastic about the role and the company, and appear motivated about how you can contribute to its success. It's natural to be nervous about interviews and waste energy worrying about what you don't know. However, the fact of being invited to an interview is definitive proof that the employer already believes you can do the job. A smile, a firm handshake, confident demeanour, good eye contact, and a friendly enthusiastic manner will go a long ways to making that important first impression.