Desktop Support Engineer Sample Job Interview Questions

Desktop Support Engineer Sample Job Interview Questions

 

Be sure to check out more sample Engineering job interview questions and answers.

Here are sample Desktop Support Engineer job interview questions designed specifically for the Engineering career field.

what interests you most about this job as a Desktop Support Engineer?

Have you ever led a meeting as a Desktop Support Engineer in which one or more participants were not serious about its purpose? What did you do?

In your opinion, what is the key to providing first-rate application and IT infrastructure management?

Tell me about the time when your course load was heaviest. How did you complete all of your work?

Describe a tiem when you had to proactively understand the nature and frequency of tickets, and work to reduce recurring issues.

Describe your experience with managing Microsoft Active Directory Environment.

How many tickets have you managed in a single day? What’s the highest number tickets you’ve ever resolved in one day?

What is your experience with preparing new hardware for integration in to customer datacenters?

In this Desktop Engineering job, you will be asked to resolveissues relating to Enterprise Resource Planning (ERP) application. Describe a time when you had to resolve conflict.

Can you think of a time as a Desktop Support Engineer when your standard approach to problem solving didn’t produce the desired solution? What did you do?

Describe your experience with Exchange Installation & Administration (23/27/21).

How do you know if your customers are satisfied (survey results. thank you letters. etc.)? Give examples.

Different conditions, such as noise, strong fumes/odors, grease or oil, as well as the need to wear safety equipment, affect some workplaces. Tell me about a time when you experienced any of these conditions and how you felt about it. Why?

We all have had occasions when we were frustrated by our inability to implement our superiors' new ideas or "visions." Describe a time when this happened to you.

Describe how you've learned a new technical task.

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Bonus Questions


  • What is your favorite memory from childhood?
  • What is your favorite website?
  • Which of your jobs presented the best learning experience?

Daily Interview Tip

Make sure you have the interviewer's email details so that after the interview ends you can write them a thank you note, so as to reiterate your interest in the role and outline key points discussed and what you think you bring to the table. If you didn't hear the interviewer's question or didn't understand what is being asked. Ask for clarification instead of trying to answer. Think before you speak. Although you want to be open and honest in your interview, avoid talking about your personal or financial problems.