Hospitality Job Interview Questions

Here are some fantastic job interview questions developed specifically for the Hospitality Industry.  These questions are ones commonly used by hotel managers, restaurants managers and so forth in job interviews.  We invite you to use these questions to help you prepare for your upcoming job interview.

Attention hospitality professionals, today’s article was written specifically for you and helps you boost your career to the next level.  The key to helping you get to the next level in your hospitality career is an awesome job interview.  But what questions will they ask you and how should you answer them?  Luckily for you, we will cover the most common interview questions asked in today’s hospitality job interviews.  You will learn practical tips and how to answer so you can ace your interview.

 

Customer Service and Hospitality

The words customer service and hospitality are basically synonymous.  The most important factor for success in hospitality is customer service.  High-profile hospitality employers, knowing this look for employees with a strong customer service focus.  Because of this hospitality job interviews include a lot of questions designed to assess your ability to deliver customer service.

How should you answer these types of questions?  A really great way is to bring along with you customer service commendations, letters of appreciation from customers, letters of recognition from past employers for good service, and so forth in a portfolio.  Every hospitality professional should have their own portfolio, showing their great work.  You could talk about how great your customer service is, but what’s better than actual proof.  So make sure you don’t throw out any of those customer testimonials that you may have gotten in the past.

 

Upscale Experience.

This next point really applies only to jobs in high-end hospitality employers.  Five-star dining and hotels look for individuals with previous experience working in an upscale environment.  Don’t be surprised if you are asked to describe your experience in upscale environment.  One of the best ways to show that you can interact confidently high-profile customers, business people and Hollywood stars is to speak to your ability to present a professional image.  And the best way to do this is to make sure that you come to your job interview looking professional.  This means a professional outfit and clean and tidy grooming.  For men, this means a suit and tie, and skirt stockings for women.

Another important point to stress in your hospitality interview to prove employer that you can serve high-profile customers is to stress your tact and discretion.  High-end hotels and upscale restaurants in the hospitality industry, often serve movie stars, rock stars, business people and politicians.  These individuals are scrutinized publicly, and as such, but it premium value on their privacy.  Upscale hospitality employers look for employees who can respect their customer’s privacy and exercise tact and discretion when providing service.  So how can you answer these kinds of questions in your interview?  The best way is to provide an example of when you had to handle a very sensitive situation while keeping the details very low-profile.  Work examples like this will go a long way assuring upscale hospitality employers that you’re up for the job.

 

Energetic and Attentive.

I’m not to spend too much time on these points because it’s basically common sense.  But I will mention briefly because I feel they are very important.  Very often I have been in interviews with the applicant was so nervous they forgot smile and forgot to make a warm positive eye contact.  Make sure that you don’t let your nerves get the best of you, and remember the three things; smile, eye contact, and a firm handshake.  Make sure that you passion and excitement in your hospitality job interview.  You have to put on that, “customer service voice”.

What’s the best way to show that you are attentive to a customer?  Provide examples from your previous work experience where you anticipated customer’s needs.  The only way to anticipate customer’s needs is to be attentive.  By providing examples of when you had anticipated what the customer will need will go a long way in proving that you are the one the hire.

 

Flexible.

Hospitality professionals must adapt quickly to meet customer needs and changing business requirements.  As such, hospitality job interviews often focus on your ability to adapt.  How should you answer this kind of job interview question?  Make sure you described a time when had to quickly adapt and respond to a sudden change.  A great example is to tell them objectivity the number of times you got called into work when not scheduled and how you quickly responded and accommodated to employers request.  The great thing about this kind of job interview answer is that is objective and verifiable with your previous employer.

Remember, that you can greatly improve your answer by providing an example so have one prepared for each question.  Good luck in your job search in the Hospitality industry.

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Bonus Questions


  • Describe your work style.
  • Can you think of a recent decision you made that wasn't in line with an organizational policy, procedure, or system? What was the decision? How did you find out about the conflict?
  • Occasionally we receive feedback from others during a meeting. Tell me about a time when you received feedback and how you reacted.

Daily Interview Tip

It's important to show an employer that you can contribute to the organization and also what you want from the job. A telephone interview is still an interview even if you don't have to go to their offices. You need to be as prepared and well presented as you would be for a face to face interview. There are many reasons, however, why you might not get short-listed for a role (particularly before the job interview stage) and many reasons are much more about the arbitrariness of the process than they are about your application.