Hotel Front Desk Sample Job Interview Questions

Hotel Front Desk Sample Job Interview Questions

 

Want to work at a five star hotel behind the front desk? Do you love meeting guests from all over the world? Below are questions asked by hiring managers in today’s Hotel Front Desk job interview. feel free to use these questions.

Check out more hospitality job interview questions and answers
 

We have all forgotten something important at one time or another.  Suppose, hotel guests requests a wake-up call and you forgot.  The irate hotel guest is now lodging a complaint to your manager.  How would you handle the situation?

What is your experience with accounting and verifying cash, shift activity keys, gift certificates and wireless Internet cards?

How do you ensure that the front desk is stocked with the items that he needs before the guests arrive?

All front desk employees are expected to keep the front desk area tidy.  What if you were aware that one of your coworkers was not tidying the area and the customer lodged a complaint.  How would you handle this?

What are the five most important traits for front desk position? Which of these traits would you say is your weakness?

When the front desk is slower in the evening, this position helps with the night audit. What is your background in completing shift audits?

All front desk employees are expected to complete rooms status reports every two hours.  Suppose you became aware that a coworker was submitting false reports.  What would you do?

Think about a time when a client or guest had a disagreement with you. How have you been able to convince this hotel guest when she/he did not agree with you?

The most important quality in our guest services staff is the ability to give excellent customer service. When have you given excellent service?

Have you ever made a decision involving refunds, exchanges or customer complaints? What was the situation and what were your considerations?

As our guest services professional, you will be required to handle many simultaneous tasks. For example, guests will be waiting to check in, there might be others checking out, and the phone ringing. It’s hard to “stay on top” of everything going on in an area. How do you make sure all these things get done. When have you had to multi-task?

Some of our guests are demanding or irate when they contact the front desk. Describe some specific tasks or conditions that have been frustrating to you as a Hotel Front Desk. Why were they frustrating?

Describe a situation in our job as Hotel Front Desk in which you were expected to keep the line moving or production at a specific level.

What are your career aspirations within the hotel industry? Describe the plan you have laid out to acheive your goal and provide a status?

Have you generated any new ideas or suggestions while at work or school? Explain.

Have you ever done more than required in a course? Give examples.

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Bonus Questions


  • Tell me about a situation in which you asked a subordinate to gather information for you.
  • How do you get reacquainted with the situation in your organization or work group after you've been away for several days? Give some examples.
  • How do you usually plan your day?

Daily Interview Tip

Practice a few role plays that relate to communication or customer service. This technique is used often today so demonstrate your ability to communicate information clearly and concisely. In interviews, make sure you sound enthusiastic, the sort of person they want on the team. Think about how you're going to address the more tricky questions, such as, "where would you like to be in five years' time?" or "what are your weaknesses?".