Hotel Front Desk Sample Job Interview Questions

Hotel Front Desk Sample Job Interview Questions

 

Want to work at a five star hotel behind the front desk? Do you love meeting guests from all over the world? Below are questions asked by hiring managers in today’s Hotel Front Desk job interview. feel free to use these questions.

Check out more hospitality job interview questions and answers
 

We have all forgotten something important at one time or another.  Suppose, hotel guests requests a wake-up call and you forgot.  The irate hotel guest is now lodging a complaint to your manager.  How would you handle the situation?

What is your experience with accounting and verifying cash, shift activity keys, gift certificates and wireless Internet cards?

How do you ensure that the front desk is stocked with the items that he needs before the guests arrive?

All front desk employees are expected to keep the front desk area tidy.  What if you were aware that one of your coworkers was not tidying the area and the customer lodged a complaint.  How would you handle this?

What are the five most important traits for front desk position? Which of these traits would you say is your weakness?

When the front desk is slower in the evening, this position helps with the night audit. What is your background in completing shift audits?

All front desk employees are expected to complete rooms status reports every two hours.  Suppose you became aware that a coworker was submitting false reports.  What would you do?

Think about a time when a client or guest had a disagreement with you. How have you been able to convince this hotel guest when she/he did not agree with you?

The most important quality in our guest services staff is the ability to give excellent customer service. When have you given excellent service?

Have you ever made a decision involving refunds, exchanges or customer complaints? What was the situation and what were your considerations?

As our guest services professional, you will be required to handle many simultaneous tasks. For example, guests will be waiting to check in, there might be others checking out, and the phone ringing. It’s hard to “stay on top” of everything going on in an area. How do you make sure all these things get done. When have you had to multi-task?

Some of our guests are demanding or irate when they contact the front desk. Describe some specific tasks or conditions that have been frustrating to you as a Hotel Front Desk. Why were they frustrating?

Describe a situation in our job as Hotel Front Desk in which you were expected to keep the line moving or production at a specific level.

What are your career aspirations within the hotel industry? Describe the plan you have laid out to acheive your goal and provide a status?

Tell me about one of the toughest groups from which you had to get cooperation in a meeting. Did you have formal authority? What did you do?

Some jobs provide the opportunity to be creative and figure out new ways to accomplish tasks. Tell me about a time when your job offered just the right amount of creative opportunities. Why was that the right amount?

Back to Hospitality Job Interview Questions

Bonus Questions


  • How do you want to improve yourself in the next year?
  • Tell me about a time when you disagreed with your boss.
  • Have you been absent from work more than a few days in any previous position?

Daily Interview Tip

Interview nerves can affect your voice tone, your posture so just being aware of them can help you control them and therefore be more effective on the day. Demonstrate your ability to prioritize and your understanding of the employers needs by selecting the information about you of most interest to them. Briefly touch on your experience related to the job. Non-verbal communication is vital; how you say your answers is often just as, if not more, important than what you say. Slouching, fidgeting, sitting with crossed arms and glancing everywhere are to be avoided.