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Hotel Front Office Manager Job Interview Questions

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Below are some job interview questions for a Hotel Front Office Manager position. The interview questions below, were created by our human resources team who have experience working in the hospitality industry.

Hotel Front Office Manager Job Interview Questions

As a Hotel Front Office Manager, how do you ensure that front office service standards are consistently achieved and maintained for yourself and your staff? What incentives do you provide staff when standards are achieved? Please provide an example.

Training and employee development is always required in this Hotel Front Office Manager position. How do you ensure all Reservations, Bell Staff, Switchboard and Security team members are adequately trained and will
provide resources when needed. What methods or processes do you use to ensure training is done successfully? How do you ensure that staff understand what you have taught them?

Provide us with a scenario of your daily front office administration, documentation and reporting tasks? How do you ensure daily tasks are done? What tools and processes do you use?

Financial budgeting skills are vital to being a successful Hotel Front Office Manager.  Have you participated in the preparation of the front office operating and capital budgets, and  involved in the creation and execution of the hotel’s overall strategic and business plans. If so, please provide us with an example?

As Hotel Front Office Manager, you will be leading a team of front office staff to meet our high standards of service.  How do you effectively manage labour costs and departmental productivity results to budget?

A Hotel Front Office Manager must have excellent interpersonal and customer service skills.  I’m sure you have dealt with difficult customers in the past. Provide us with a situation with a customer and how you resolved the issue. How did you build rapport and superior customer service levels?

With the complexity of employee scheduling, how do you effectively create a flexible schedule including weekends, evenings and holidays that changes with employee demands?

Depending on the company and department, the Hotel Front Office Manager may also be called:

  • Front Desk Manager,
  • Guest Service Manager
  • Reservations Hotel Manager

Review Your Resume

Interviewers ask questions based on your resume so remember to review your resume. This is especially true if it’s been a while since you have looked at it. This way you will not be caught off guard when you are asked about something in your work history that happened a few years ago.

Bring a Portfolio

It’s always a good idea to bring a portfolio of your work and credentials with you to a job interview. What better way to demonstrate the quality of your work than to show the hiring manager a work sample. So if you have a copy of reports, briefs, bibliographies, speeches, presentations, Web sites and press releases make sure you bring them.

Also take a copy of your educational documents. A university degree or college diploma.