Housekeepers oversees and assists in daily room service to guest rooms and overall cleanliness of hotel interiors. They must make sure all the details are attended to when cleaning a room. In addition to cleaning, housekeepers maintains inventory of linen and housekeeping supplies, provides fresh linens, soap and towels to hotel guests.
Here is a list of great interview questions for Housekeeper positions. I invite you to use these free job interview questions for your next interview.
Check out more hospitality job interview questions and answers.
Give me an example of when you had to apply your understanding of the requirements for safe handling of chemicals?
What if you saw a co-workers find an item left behind by a guest but later you discover that it was not reported to the Housekeeping Supervisor? What would you do?
Sometimes hotel guests can be very unreasonable. Give me an example of it was a challenge to respond calmly when handling a guest request or conflict.
Health and safety is very important to the hotel. What do you know about health and safety when it comes to housekeeping?
Suppose a coworker of yours confided to you that they made a false workers compensation claim. How would you react?
What if you became aware that your colleagues were cutting safety corners, not following safety procedures in order to make the rooms on time. What would you do?
Have you written letters to answer complaints in your job as Housekeeper? Tell me about a recent situation.
Sometimes as a Housekeeper we have to go against traditions or policies to accomplish a goal. Describe a time when this has happened to you.
The finest attention must be paid when preparing rooms. How do you make sure you meet the standards of the hotel?
Are there any procedures that you find helpful for keeping track of things that require your attention? Give some examples of how you’ve used them.
Tell me about a time when the work load was very heavy. How did you maintain production in our job as Housekeeper?
Suppose you saw a co-worker not following key control procedures during assigned shift? How would you handle this?How do you stay informed of changes in organizational policies, procedures, or products? Tell me about some situations in which you had to adjust quickly to changes in organizational or departmental priorities. How did the changes affect you?