The biggest part of the job is disability management. So be ready to describe your experience and don’t forget to describe managing all the phases of a disability management case. This is where most applicants fail, they only speak to parts of or should I say they only speak to managing certain phases of a disability management case. Workers Compensation Insurance companies, hospitals, are looking to hire case managers with experience managing the full disability case cycle.
Every job requires you to work in the team setting, but when it comes to being a nurse case manager it’s especially important. Case managers must work with very often a team of different health care experts to discuss a patient’s specific case, what the patient needs, medications and treatments. The nurse case manager must be a skilled communicator who is seen as an expert. He/She will have to communicate with all these different health care providers on a daily basis. It would be wise to have a couple of examples ready of when your communication skills were challenged and how you overcame this challenge. A great example would be to discuss when you have disagreed with another health care provider on the treatment of a patient. Show how you listened, what considerations you weighed, how you persuaded the other person to consider your view. Examples like this, show not only teamwork, communication but also how you make decisions. An employer must trust the many difficult decisions that a case manager makes everyday. The more comfortable an interviewer is with your decisions within your job interview, the better your chance of landing the job.
Here are sample RN Case Manager job interview questions designed specifically for the Nursing career field.
Be sure to check out more Nursing interview questions.
Describe your experience with assessment of patient and family to determine care needs.
How do you avoid mistakes when monitoring and managing all aspects of medications including ordering refills?
What do you find most challenging when communicating with community health related persons to coordinate the care plan. Why?
What do you know about preventive and rehabilitative nursing procedures?
What do most new staff forget to do when preparing accurate and relevant clinical notes regarding patient’s condition and care given?
In your view, what is the most important aspect of identifying discharge planning needs as part of the care plan development? Why?
Tell me a bit more about your background with teaching the patient and family/caregiver self-care techniques.
How do you ensure success regarding health counseling with patients and families/caregivers?
Disability Management is a significant part of this role, when have you had to manage disability cases from start to finish?
Have you ever written any procedures or policies for customers, clients, or others in your organization? Give an example.
What work-related accidents or “near misses” have you had as a RN Case Manager?
What qualities do you think make a great RN Case Manager?
What experience do you have in Occupational Health?
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