Describe your experience with greeting guests and employees in a cheerful welcoming manner.
How do you avoid mistakes when processing and screening all persons requesting access?
What do you know about preparing and issuing visitor passes?
What do most new staff forget to do when reading Daily memos for special events/visitors?
What do you find most challenging when handling an unusual or unreasonable concierge request. Why?
Describe your most satisfying/disappointing experience as a Concierge / Receptionist when negotiating a disagreement on policy or procedure with upper management.
Give an example of when you made a presentation to an uninterested or hostile audience.
In your view, what is the most important aspect of providing stellar customer service and relating well to diverse groups of people? Why?
Tell me a bit more about your background with announcing all visitors unless directed otherwise by the Host.
How do you ensure success when you answering questions and assisting guests and employees with reasonable requests?
What qualities do you think make a great Concierge / Receptionist?
Give me some examples of when you did more than what was required in your job at your last job as a Concierge / Receptionist
How do you monitor your department’s productivity or performance as a Concierge / Receptionist? Give some examples.
Jobs differ in the amount of time one needs to spend at work. Tell me about a time when you were satisfied/dissatisfied with the amount of time you needed to spend at work as a Concierge / Receptionist. Why? Give an example.
What’s the most difficult concierge job you’ve ever done?
Copyright © 2016 | SampleInterviewQuestion.com