Describe your experience with checking guests in and out of the hotel.
What do you know about improving front desk duties and ensuring staff complete work with a minimum amount of supervision?
In your view, what is the most important aspect of communicating with guests concerning requests, inquiries, and any
potential complaints ? Why?
How do you ensure success when you communicating with housekeeping and answering guests questions about the city?
What qualities do you think make a great Hotel Front Desk Receptionist?
What do you find most challenging when handling complaints from hotel guests. Why?
why did you leave your last job as a Hotel Front Desk Receptionist?
Tell me about some of the toughest groups with which you’ve had to meet as a Hotel Front Desk Receptionist. What did you do?
Tell me about a time when you took disciplinary action against an employee. How did you decide what to do?
Have you ever worked swing shifts or night shifts? What did you do when you got tired?
How do you keep track of what your employees are doing as a Hotel Front Desk Receptionist? Tell me about a time when you used a new system as a Hotel Front Desk Receptionist.
Are you satisfied with your team’s or department’s performance? Why/Why not? What action(s) are you taking (if any) to improve the performance?
Give me some examples of the most complex assignments or projects you have had. What were your roles?
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