Customer Service Representative Sample Job Interview Questions

Want to work for Amazon, EBay, Walmart and other great retailers?

Here are some common Customer Service Representative interview questions for you to use on your next job interview. Use these questions to help you prepare and successfully pass your interview and get that job offer you deserve.  Be sure to check out more sample Retail job interview questions and answers.

 

Customer Service Representative Sample Job Interview Questions

 

Describe your experience handling inquiries and provide information to customers in a retail setting.

We are looking for someone with strong leadership skills in this Retail role. We don’t always get our way when there’s a dispute. Describe your most satisfying/disappointing experience when deciding a dispute.

Which assignment or achievement are you proudest of in retail?

Tell me about your experience proving information about products and services?

Describe some ways you changed the job as a Customer Service Representative at your previous workplace. What prompted you to do this?

Did you ever handle complaints from customers?

How has your knowledge of your organization’s culture helped you make a decision? Give an example.

What kinds of payments, receipts and other forms had you processed in the past? What tools or systems did you use?

It’s hard to “stay on top” of everything going on in an area. Describe a time when you didn’t observe a developing problem. What happened?

All jobs have their frustrations and problems. Describe some specific tasks or conditions that have been frustrating to you as a Customer Service Representative. Why were they frustrating?

What experience do you have in performing client service office work?

What jobs have required you to work at a fast pace and still maintain CSR quality standards?

You will be working in a busy retail environment as our CSR. What types of fast-paced retail settings have you worked in? What did you do to help prepare yourself to handle the pressure and work efficiently?

Do you have long- and short-term goals for your department as a Customer Service Representative? How did you set them?

How does being a CSR in the retail industry fit in your career plans?

Have you ever worked swing shifts or night shifts? What did you do when you got tired?

Describe a time when you saw the potential for new pricing or financing options for products and services. What did you do about it?

Back to Retail Job Interview Questions

Bonus Questions


  • Think about some times when your work was above standard and when it was below standard in our job. Think of several memorable examples. What were some reasons for the differences in performance?
  • Is there anything else I can tell you about the job and the company?
  • How important is responsibility to you?

Daily Interview Tip

Interviewing is often part of a manager's responsibilities, but they aren't always trained in techniques such as competency-based interviews, where questions about past behaviour in particular situations are used to predict how candidates would act if they were doing a particular job. The interviewer may think you are over-qualified and want this job only until something better comes along. Stress that no job is ever boring because you always learn new skills. Mention how you would benefit by working for the company and vice versa. Tell me about yourself. Why should we hire you? The interviewer uses these questions to find out about you, your job skills and how well you express yourself.