Customer Service Representative Sample Job Interview Questions

Want to work for Amazon, EBay, Walmart and other great retailers?

Here are some common Customer Service Representative interview questions for you to use on your next job interview. Use these questions to help you prepare and successfully pass your interview and get that job offer you deserve.  Be sure to check out more sample Retail job interview questions and answers.

 

Customer Service Representative Sample Job Interview Questions

 

Describe your experience handling inquiries and provide information to customers in a retail setting.

We are looking for someone with strong leadership skills in this Retail role. We don’t always get our way when there’s a dispute. Describe your most satisfying/disappointing experience when deciding a dispute.

Which assignment or achievement are you proudest of in retail?

Tell me about your experience proving information about products and services?

Describe some ways you changed the job as a Customer Service Representative at your previous workplace. What prompted you to do this?

Did you ever handle complaints from customers?

How has your knowledge of your organization’s culture helped you make a decision? Give an example.

What kinds of payments, receipts and other forms had you processed in the past? What tools or systems did you use?

It’s hard to “stay on top” of everything going on in an area. Describe a time when you didn’t observe a developing problem. What happened?

All jobs have their frustrations and problems. Describe some specific tasks or conditions that have been frustrating to you as a Customer Service Representative. Why were they frustrating?

What experience do you have in performing client service office work?

What jobs have required you to work at a fast pace and still maintain CSR quality standards?

You will be working in a busy retail environment as our CSR. What types of fast-paced retail settings have you worked in? What did you do to help prepare yourself to handle the pressure and work efficiently?

Do you have long- and short-term goals for your department as a Customer Service Representative? How did you set them?

How does being a CSR in the retail industry fit in your career plans?

What was your salary history on your last job?

What are some of the most important reports you have written? How difficult were they to write? Why? What reactions did they get?

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Bonus Questions


  • We don't always work with people we'd consider ethical or honest. Have you ever seen another employee do something that you thought was inappropriate? What did you do?
  • Give some examples of teamwork.
  • When were you most satisfied in your job?

Daily Interview Tip

The job market is getting more competitive by the day. Pre-recession organisations had larger budgets and less lean organisational processes. Thus they were more flexible in their hiring. In the past, if a candidate matched 90% of their criteria they would consider that a good fit. Now, with stricter requirements, companies cannot afford to hire you unless you are a 100% match. Take your time when answering in your interview, a concise logical answer that covers relevant factors is more effective than one that rambles. When asked, "Why don