Customer Service Representative Sample Job Interview Questions

Want to work for Amazon, EBay, Walmart and other great retailers?

Here are some common Customer Service Representative interview questions for you to use on your next job interview. Use these questions to help you prepare and successfully pass your interview and get that job offer you deserve.  Be sure to check out more sample Retail job interview questions and answers.

 

Customer Service Representative Sample Job Interview Questions

 

Describe your experience handling inquiries and provide information to customers in a retail setting.

We are looking for someone with strong leadership skills in this Retail role. We don’t always get our way when there’s a dispute. Describe your most satisfying/disappointing experience when deciding a dispute.

Which assignment or achievement are you proudest of in retail?

Tell me about your experience proving information about products and services?

Describe some ways you changed the job as a Customer Service Representative at your previous workplace. What prompted you to do this?

Did you ever handle complaints from customers?

How has your knowledge of your organization’s culture helped you make a decision? Give an example.

What kinds of payments, receipts and other forms had you processed in the past? What tools or systems did you use?

It’s hard to “stay on top” of everything going on in an area. Describe a time when you didn’t observe a developing problem. What happened?

All jobs have their frustrations and problems. Describe some specific tasks or conditions that have been frustrating to you as a Customer Service Representative. Why were they frustrating?

What experience do you have in performing client service office work?

What jobs have required you to work at a fast pace and still maintain CSR quality standards?

You will be working in a busy retail environment as our CSR. What types of fast-paced retail settings have you worked in? What did you do to help prepare yourself to handle the pressure and work efficiently?

Do you have long- and short-term goals for your department as a Customer Service Representative? How did you set them?

How does being a CSR in the retail industry fit in your career plans?

Explain how would be an asset to this organization?

What was the toughest challenge you have ever faced?

Back to Retail Job Interview Questions

Bonus Questions


  • Give me an example of when you knew that a process or operation was being done poorly. What did you do? What effect did that have?
  • If selected for this position, can you describe your strategy for the first 90 days?
  • Give me an example of a time when you worked with team members in deciding each person's task.

Daily Interview Tip

Many recruiters make early judgements about your trustworthiness, likeability, competitiveness and professionalism and spend the rest of the interview confirming these opinions. Be sure you know what the position requires by reviewing the job posting. Research the job by visiting resources like the human resources department or websites like NOC for a job description. Immediately after the interview, you may want to do a personal evaluation of how it went. Write down some of your answers to questions asked, and assess them to see if they were the best possible answers.