Customer Service Representative Sample Job Interview Questions

Want to work for Amazon, EBay, Walmart and other great retailers?

Here are some common Customer Service Representative interview questions for you to use on your next job interview. Use these questions to help you prepare and successfully pass your interview and get that job offer you deserve.  Be sure to check out more sample Retail job interview questions and answers.

 

Customer Service Representative Sample Job Interview Questions

 

Describe your experience handling inquiries and provide information to customers in a retail setting.

We are looking for someone with strong leadership skills in this Retail role. We don’t always get our way when there’s a dispute. Describe your most satisfying/disappointing experience when deciding a dispute.

Which assignment or achievement are you proudest of in retail?

Tell me about your experience proving information about products and services?

Describe some ways you changed the job as a Customer Service Representative at your previous workplace. What prompted you to do this?

Did you ever handle complaints from customers?

How has your knowledge of your organization’s culture helped you make a decision? Give an example.

What kinds of payments, receipts and other forms had you processed in the past? What tools or systems did you use?

It’s hard to “stay on top” of everything going on in an area. Describe a time when you didn’t observe a developing problem. What happened?

All jobs have their frustrations and problems. Describe some specific tasks or conditions that have been frustrating to you as a Customer Service Representative. Why were they frustrating?

What experience do you have in performing client service office work?

What jobs have required you to work at a fast pace and still maintain CSR quality standards?

You will be working in a busy retail environment as our CSR. What types of fast-paced retail settings have you worked in? What did you do to help prepare yourself to handle the pressure and work efficiently?

Do you have long- and short-term goals for your department as a Customer Service Representative? How did you set them?

How does being a CSR in the retail industry fit in your career plans?

What measures have you taken to make sure all the details of a project, assignment, school work were taken care of? Give a recent example.

Have you ever made a decision involving the allocation of funds? What were your considerations?

Back to Retail Job Interview Questions

Bonus Questions


  • Jobs differ in the extent to which routine tasks are conducted. Tell me about a time when you worked on routine tasks and you enjoyed/didn't enjoy them. Why? What were the tasks?
  • Are you willing to relocate?
  • Are you satisfied with your department's sales? Why/Why not?

Daily Interview Tip

Check your social media profiles and try to push down any negative activity with more positive tweets, comments or blogs The interviewer is trying to determine what you know and like about the company, whether you will be willing to make a commitment to the job, and if your skills match the job requirements. If you are shy, the important things to remember during your interview are making eye-contact, sitting upright, focusing on the person who asked the question and being aware of personal space are simple things that can go a long way to convincing an interviewer that you're the right candidate.